Customer Service
Ordering Online
Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store – at no additional cost!
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Call us at (281) 649-3258, [Hours]. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!
back to topShipping Policies
Houston Baptist University StoreThe HBU Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.
On average, your order will be received in 5 - 7 working days. At the beginning of each semester, delivery time may take longer. [Custom bookstore information on Shipping]
back to topRefunds
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An HBU receipt is
required for all returns or refunds. |
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Read on for details of your specific item: |
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T E X T B O O K S |
Full refunds or returns will be allowed for (5) days from the first day of class for Fall and Spring semesters and (3) days from the first day of class for each Summer Session. No refunds or returns on any textbook or course material bought after the 5th day of class for Fall and Spring semesters and after the 3rd day of summer classes. No refunds or returns will be allowed on textbook or course material bought the week before and the week of finals. Buy back price may be offered at this time. New textbooks must be clean, totally free of markings, and have no damaged corners. All components must also accompany the book. Defective books should be return immediately for replacement. |
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MERCHANDISE |
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Refund or return of supplies, clothing, gifts, etc. will be (5) days from the date of purchase. All original packaging or materials must be included. No refunds or returns on computer software, special orders, sale items, or any review books and study aids. |
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Contact Support
Contact us anytime with questions or concerns via email at: info@hbubookstore.com. You can also contact our customer service department at: (281) 649-3258
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